Data Protection & Privacy Policy Value Poker

The protection of your personal data is very important to us. Therefore we have put certain measurements and rules in place to ensure that we are meeting both your and our standards when dealing with your data. Please take a moment to read this information and reach out to us at if anything remains unclear.

  1. General: This data protection info sheet informs you which personal data Value Poker processes, in what way and for what purpose, in an automated manner, and what your rights as affected person (data subject) are.

2. Controller: Controller (hereinafter referred to as “the Controller”) is Johann Schiefer, Bahnhofstrasse 12, AT-3250 Wieselburg, Austria. Tel.: +43 677 645 948 93 Email:

3. Collection and processing of personal data: The protection of your personal data is a matter of special importance to us. Your personal data will therefore only be processed to the extent that is permitted by law and required for the fulfillment of the respective purpose (registration, provision of services, fulfillment of legal obligations and legitimate interests, sending information material and advertising, sending a newsletter, customer analysis). Following personal data is collected and processed for the purpose of providing our services:

  1. For the purposes of registration to the competent authority:
    •    First name and last name
    •    date of birth
    •    residence: city, state and zip code
    •    nationality
  2. For the purpose of fulfilling the contractual obligations and obligations deriving from the business relationship:
    •    First name and last name
    •    date of birth
    •    residence: city, state and zip code
    •    e-mail address
    •    nationality
  3. For the purpose of being informed about offers and services of Value Poker and to be contacted for customer surveys:
    •    First name and last name
    •    date of birth
    •    residence: city, state and zip code
    •    e-mail address
    •    gender
    •    nationality
    We use the following communication channels in relation to the data indicated above: e-mail, post and sms
    In order to inform you about offers and services and to contact you for customer surveys we need your consent which you give in a Double-Opt-In-form. Without providing us the data listed above (point 3.) and without giving your consent we cannot send you any information or contact you in this regard.
  4. For the purpose of providing and improving the services and personalizing the offers and services to suit your needs (profiling):

•    First name and last name
•    date of birth
•    residence: city, state and zip code
•    gender
•    nationality
•    age
•    interests
•    browser data

4. Profiling: Profiling is the process in which a responsible person (data controller) collects process personal data for the purpose of providing and improving the services and personalizing the offers and services to suit guest’s needs. However, no decisions which could have legal effect or could harm you in any way will be made by automated means. We can process the following data in our customer management systems (WordPress, Pipedrive, Google Analytics): Name, gender, title, personal address, nationality, telephone number, email-address, birthday, interests, browser data &  family relationship to other clients.  We can allocate the following booking- and payment-related data to your profile: past bookings, invoices, offers, confirmations, notes and questionnaires. Personal data you provide will be processed until you revoke your consent. You can revoke your consent & unsubscribe from our E-Mails and Newsletters at any time, free of charge and without stating reasons  by email to or by phone to number +43 677 645 948 93

5. Transmitting personal data to third parties: Your personal data are not transmitted to third parties except in the following cases:
–    when we are legally obliged to transmit the data based on e.g. Criminal Law, Criminal Procedure Law,
–    for services outside the poker world, upon your request
–    based on your explicit, written consent;
–    Other entities of the Value Poker Group (VPG). You can request more details on the businesses belonging to the VPG which process your data by sending your enquiries to For payment processing purposes, your bank details are used by our electronic payment services partner DigiStore 24 – for more info on that please see position 6.

6. Digi Store 24: All our monetary transactions are carried out by DigiStore 24 GmbH of Hildesheim, Germany. Any data that is submitted to DigiStore24 GmbH upon purchasing one of Value Poker’s products or services falls upon the data regulations at DigiStore 24 GmbH, which you can check at any point in time here: No other data than the data that you share with DigiStore upon a payment is shared with DigiStore 24 GmbH.

7. Google Analytics: Our websites use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies” (text files stored on users’ computers) which allow an analysis of the website usage. The information generated by the cookies about the use of the websites by the users are usually transmitted to a Google server in the USA and are stored there. On behalf of the operator of our websites, Google will use this information to evaluate the use of the websites by the users, to compile reports on the website activities and to provide further services relating to website usage and internet usage to the website operator. The IP address provided by Google Analytics within the User Browser will not be merged with any other data provided by Google. Users can prevent the storage of cookies by the opt-out function on the Value Poker website or alternatively by an appropriate setting of their browser software; Value Poker, however, points out to users that in this case, not all functions of our websites may be fully utilized. Furthermore, users can prevent the collection of data (including their IP address) generated by the cookies as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: For more information about Google data usage for advertising purposes, settings and opt-out options, please visit Google’s websites: (“How Google uses information from sites or apps that use our services”), (” Use of data for promotional purposes “), (” Managing information, the Google uses to show you advertising “) and (“Determine which Google advertising shows you”).

8. Data processing on behalf of the Controller: Where processing is to be carried out on behalf of the Controller by the Processor, the Controller remains liable for the protection of your personal data. All direct and indirect subsidiaries or sister companies of Value Poker that are operating under the Brand “Value Poker” or “by Value Poker” are Processors pursuant to the Art 28 GDPR. External Processors are arranged only to perform activities that are necessary to provide our services, such as mailing services, services provided by tourist agencies, tourist guides etc. All external Processors are committed to comply with the applicable data protection regulations.  Processing agreement based on Article 28 GDPR has been concluded with every external data processor.
Your personal data is transmitted to the following external data processors:
– Facebook Inc., Menlo Park, CA, USA
– Instagram Inc., San Francisco, CA, USA
– Twitter Inc., San Francisco, CA, USA
– YouTube LLC, San Bruno, CA, USA
– WordPress
We primarily arrange external processors within the European Union. We will only arrange processors outside the European Union if (i) there is a European Commission adequacy decision for the third country concerned or (ii) we refer to the standard contractual clauses of the European Commission or (iii) if there are appropriate guarantees, e.g. the EU / US privacy shield with the third country or (iv) there are binding internal contractual data protection clauses with the processor. For further information about the external processors you can send your enquiries to

9. Duration of the processing: We process your personal data – if necessary – for the duration of the entire business relationship (from the initiation, performance to the termination of a business relationship and until all open claims in connection with the business relationship have been satisfied in full). The above listed data will be stored and processed until you withdraw your consent to this processing. The withdrawal of your consent has no effect on the lawfulness of the data processing up to this time. After the business relationship ends, your data will be stored until expiry of the warranty, limitation and compensation periods as well as until expiry of legally binding retention periods and upon termination of any legal dispute in which the data is required as proof. The data that you have provided us for marketing and information purposes, such as for sending a newsletter, is stored until you revoke your consent.

10. Your data rights: With regard to the processing of your data, you may claim the following rights under the General Data Protection Regulation and the national data protection law:

a. Right of access: You have the right to obtain confirmation as to whether or not personal data concerning you is being processed. The confirmation contains the purposes of the processing, the categories of personal data concerned and recipients or categories of recipients to whom personal data have been or will be disclosed and the duration of the processing.
b. Right to rectification: You have the right to obtain the rectification of inaccurate personal data concerning you and the right to have incomplete personal data completed, without undue delay.
c. Right to erasure: You have the right to obtain the erasure of personal data concerning you without due delay when the personal data have been unlawfully processed, when the processing disproportionally interferes with your legitimate interests, when the personal data are no longer necessary in relation to the purposes for which they were collected and when you withdraw your consent on which the processing is based. Please note that there may be reasons that preclude immediate erasure, such as in the case of legal retention obligation.
d. Right to restriction of processing: You have the right to obtain the restriction of processing of your data when:
• you contested the accuracy of the data, for a period enabling us to verify the accuracy of the data;
• the processing is unlawful, you oppose the erasure and request the restriction of data usage instead;
• we do no longer need the data for the purposes of the processing, but you require the data for the establishment, exercise or defense of legal claims, or
• you objected to processing of the data.
Where there is a request for the restriction of processing, this data will be processed only with your consent, or for the establishment, exercise or defense of legal claims.
e. Right to data portability: You have the right to receive the personal data concerning you, which you provided to us, in a structured, commonly used and machine-readable format where:
• we are processing the data based on your given and revocable consent or for a fulfillment of contract between us, and
• the processing is carried out by automated means.
f. Right to object: You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data, necessary to safeguard your legitimate interests or legitimate interests of a third party. Your data shall no longer be processed unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims. You have the right to object to be targeted by the direct marketing at any time without stating grounds for the objection.
g. The right to lodge a complaint: If you are of the opinion that we are processing your data contrary to national or European data protection legislation, you can contact us at any time. You also have the right to contact the relevant data protection authorities and as from 25.05.2018 you can contact or lodge a complaint with a supervisory authority within the EU.
h. Asserting your rights: In order to assert one of the aforementioned rights, please use the following contact options:

– Email to:
– Letter to: Johann Schiefer
c/o Data Protection Officer Value Poker
Bahnhofstrasse 12
AT-3250 Wieselburg

– Call: Phone +43 677 645 948 93
If we cannot identify you based on the data which we hold, it may be necessary to request additional information to determine your identity (e.g. ID with photo). Any questions you may have will help protect your rights and privacy.